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    Corporate Social Responsibility

    Environmental Responsibility

    Indonesia Eximbank’s responsibility towards the environment and its conservation is manifested in the form of our environmental CSR activities. Our CSR programs are long-term and have multiplier effects on local communities, and are aimed towards the prosperity and independence of their respective regions.

    As another form of responsibility towards the environment, Indonesia Eximbank implements a variety of green office programs in our working environment. Effectivity and efficiency of energy utilization are the main objectives of the program, and we hope to achieve an environmentally friendly working environment through constitent support from employees and stakeholders alike.

    Sengon Seeds Cultivation Program

    In 2015, Indonesia Eximbank provided the Gabungan Kelompok Tani Desa Semagar of the Wonogiri Regency, Central Java with 20.000 sengon tree seeds as part of our sustainable environmental CSR programs. The event was overseen by the Finance Minister of Indonesia, and is one of Indonesia Eximbank’s contribution to environmental conservation.

    Sengon tree seeds were chosen after careful deliberation by taking Wonogiri’s relatively dry land conditions into account. Sengon trees can be harvested in a relatively short time and do not require intensive treatment prior to its harvest, making it a suitable choice for a land in dire need of reforestation.

    The Sengon Seeds Cultivation Program has been continuously conducted by Indonesia Eximbank since 2014. Its installation was founded on the signing of the Memorandum of Understanding (MoU) between Indonesia Eximbank, PT Bhakti Usaha Menanam Nusantara Hijau Lestari I, and PT Nagabhuana Aneka Piranti.

    Green Office Program

    In 2012, Indonesia Eximbank began implementing a variety of green office programs, which are a set of guidelines detailing energy utilization in the institution’s working environment. Every employee is required to adhere to these guidelines, as they are part of the Executive Director Regulation No. 0024/PDE/04/2012 regarding The Management of Indonesia Eximbank Facilities and Infrastructure.

    • Minimizing paper usage and using recycled paper

      Indonesia Eximbank provides all employees with internal communications media, which ensure continuity of working process all the while minimizing paper usage. When paper documents are required, employees are obliged to use recycled paper while still keeping the document’s functions, confidentiality, and efficiency in mind.

    • Conserving water and energy

      • Turning off electrical devices, such as computers and printers, when leaving the office;
      • Limiting the use of electrical equipments;
      • Turning off lights in unused rooms;
      • Ensuring that water faucets are properly turned off if unused.

    The green office program is regularly communicated through e-mail to all personnel to raise awareness of environmental conservation.

    Social and Community Development

    Indonesia Eximbank's commitment towards social and community development is manifested through a series of programs directed at local communities.

    Farmers of Wonogiri, Central Java

    Indonesia Eximbank actively participates in community development programs in an effort to boost home industry-based economy. One recent example of this is the Sengon Seed Cultivation Program, where Indonesia Eximbank provided residents of Semagar Village, Wonogiri, Central Java with 20.000 sengon tree seeds to be grown and harvested in the area. The sengon wood from these trees will then be sold to PT Nagabhuna Aneka Piranti as one of Indonesia Eximbank’s debtors. The earnings from this sale are expected to add value to the village’s resources, improving Semagar Village community welfare in the process.

    Indonesia Eximbank also offers consultation services to farmers in the program concerning the production of organic fertilizers, which are used in the sengon tree cultivation process and other crops grown within the region.

    Goyor Woven Sarong Weavers

    Indonesia Eximbank provided the sarong weaver community of Wangandewa Village, Tegal, Central Java, with Non-Mechanical Weaving Equipments, in an effort to expand the production capacity of goyor woven sarongs in the region. The village’s sarong weavers community is a supplier to one of Indonesia Eximbank’s debtors.

    Indonesia Eximbank also conducted training programs to familiarize villagers of Dusun Bambang, Kediri, East Java, with Non-Mechanical Weaving Equipments, in an effort to improve the residents’ abilities to produce goyor woven sarongs. The program was especially aimed at the village’s housewife community, and the resulting products will be used to supply one of Indonesia Eximbank’s debtors in Kediri, East Java.

    Cocoa Farmers of Jembrana, Bali

    Indonesia Eximbank, through advisory services in collaboration with the Kalimajari Foundation, provided support and conducted programs to improve the quality of cocoa produced by farmers of Jembrana, Bali. One of these programs was the Lestari Cocoa Program, which consisted of workshops, training programs, and direct assistance in infrastructural affairs. Through this incentive, Indonesia Eximbank was able to facilitate 1,588 Jembrana farmers in 2012.

    The program prompted Koperasi Kerta Semaya Samaniya, under the Kalimajari Foundation, to obtain UTZ Certification, which enabled Bali cocoa farmers to increase their bargaining power through the production of certified cocoa commodity.

    Indonesia Eximbank through Koperasi Kerta Semaya Samaniya offered consultation and training for Jembrana cocoa farmers concerning the development and quality improvement of Jembrana cacao production, both pre- and post-harvest.

    Life Jacket Program

    In an effort to maximize the potential of Indonesian tourism and help local businesses meet safety standards, Indonesia Eximbank provided boatowners of the Komodo and Rinca Islands in East Nusa Tenggara with 480 life jackets in December 2015. The Komodo Island, home to the famed Komodo National Park, is one of Indonesia’s most featured tourist destinations. Indonesia Eximbank views the park as a valuable asset of Indonesian tourism, a major sector expected to significantly increase foreign exchange.

    Social Services

    Indonesia Eximbank, along with state-owned enterprises under the Finance Ministry of Indonesia, conducted social service programs at the Marunda housing projects, East Jakarta, in commemoration the 70th anniversary of the Indonesian Independence Day. The programs, which consisted of inexpensive staple food bazaars and free health check-up services, were aimed towards low-income residents living in the housing projects. Residents were able to purchase staple food bundles normally worth IDR 150,000 for only IDR 50,000 per package; they also received free health check-ups which included general examinations and dental care services. The bazaar was overseen by the Indonesian Finance Minister.

    Labor and Workplace Health and Safety

    Indonesia Eximbank has continuously maintained workplace health and safety standards in order to create a conducive working environment for all employees. We have an obligation to ensure that employees and offices are safe at all times, and regularly conduct health and safety practices to further ensure this.

    Minimizing paper usage and using recycled paper

    • Building disaster recovery centres in Jakarta and Surabaya to anticipate natural disasters or conditions that may obstruct operational business activities, so that institutional business activities may proceed as usual.
    • Conducting periodic evacuation drills together with the building management to anticipate emergencies, so risks of work accidents may be mitigated.
    • Providing designated nursing rooms for female employees.
    • Providing medical kits, including first aid kits, oxygen tanks, wheelchairs, and common medicines to anticipate health emergencies.
    • Enforcing workplace fire prevention policies, including prohibiting smoking in non-smoking areas, the locations of which are determined at the discretion of Indonesia Eximbank and building management.
    • Providing Indonesia Eximbank employees and their families with health insurance.
    • Providing Indonesia Eximbank employees with periodic health check-up services at designated centres compatible with Indonesia Eximbank’s standards;
    • Providing Indonesia Eximbank employees conducting official business with occupational accident insurance.
    • Providing Indonesia Eximbank employees with sports activities to enable them to maintain good health;
    • Granting maternity leaves and miscarriage leaves for female employees.
    • Granting long unpaid leaves for employees in need of extensive medical attention, or employees with families in such condition.
    • Granting sick leaves without reducing the rights of employees.

    Indonesia Eximbank's labor and workplace health and safety policies have been carefully formulated to suit our working environment.

    Responsibility towards Customers

    Handling and resolving customer complaints is one form of the Indonesia Eximbank’s responsibility to protect the rights of its customers. Our effective and efficient customer complaint resolution mechanism is founded on Good Corporate Governance principles, as regulated in Regulation of the Board of Directors No. 0008/PDD/09/2009.

    Indonesia Eximbank enforces the following policies to ensure the resolution of customer complaints:

    • Complaints Acceptance Policy

    The authorized task force must accept all complaints, oral and written, filed by the customer and/or a representative of the customer, and must forward the complaint to the unit in question.

    • Complaints Handling and Resolving Policy

    Complaints must be resolved within a certain timeframe prescribed in Indonesia Eximbank’s customer complaint resolution policy.

    • Monitoring of Complaints Handling and Resolution Policy

    The authorized task force and the relevant unit must administer all documents related to the acceptance, handling and resolution of the filed complaint. In 2009, Indonesia Eximbank established a policy on the settlement of customer complaints under the Board of Directors Regulation No. 0008/PDD/09/2009.

    Customer complaints may be submitted through a variety of channels, so that customers may choose any method deemed to be most convenient. Complaints may be submitted via: